Urban Ghoddz: Our Return Policy – Ensuring Your Satisfaction

Introduction

At Urban Ghoddz, we're passionate about providing you with bold digital art and fashion that celebrates Black men's style. Your satisfaction is our top priority. To ensure a smooth and transparent experience, please carefully review our return policy below:

Digital Art Downloads

No Refunds: All digital art purchases are final. Due to the inherent nature of digital downloads, we do not offer refunds once a file has been successfully downloaded.

Custom Digital Art

Price Variation: Custom art pricing is determined by the complexity and specific requirements of each unique piece.
All Sales Final: All custom digital art sales are final and non-refundable.

 Apparel

Defective Items Only: We accept returns only for apparel items with manufacturing defects. Returns will not be accepted for reasons such as incorrect size, fit issues, or a change of mind. Please carefully consult our sizing chart before placing your order.
Reporting Timeframe: You have 14 days from the date of delivery to report any manufacturing defects and initiate a return for a full refund.

After 14 Days: Unfortunately, we cannot accept returns or exchanges after the 14-day reporting window has passed.

 How to Initiate a Return for Defective Apparel

Contact Us: Within 14 days of the delivery date, promptly contact us through one of the following channels:
- Email: customerservice@urbanghoddz.com
- Phone: +1 470-906-7900
- Website Contact Forms are on every page of the site if you prefer to utilize them.

Provide Details: When contacting us, please include the following information to expedite the process:
- Your order number
- A clear and detailed description of the defect
- High-quality photographs showcasing the defect

Assessment & Return Authorization: Our customer service team will respond within 24 hours to assess the situation. We may request that you return the item to us for inspection. If a return is necessary, we will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.

Return Shipping: Urban Ghoddz will provide a prepaid shipping label for returns of defective apparel items to ensure a hassle-free experience.

Refund Processing: Once we receive the returned item and confirm the manufacturing defect, refunds will be processed within 7 business days to your original payment method. You will receive a confirmation email once the refund has been issued.

 Non-Returnable Items

Sale Items: All sale or clearance apparel items are considered final sale and are non-returnable unless they are defective.

Additional Information

Questions?
We are incredibly proud of the art and apparel we create and are committed to 100% customer satisfaction. If you have any questions or concerns regarding our return policy or your order, please don't hesitate to reach out to us. We are always here to help!

Important Note:
This return policy applies to purchases made directly through the Urban Ghoddz website. If you purchased Urban Ghoddz products through a third-party retailer, please refer to their respective return policies.